Zolo products are intended for adults only.
Zolo warranties for a period of ONE (1) YEAR, after the date of original purchase, against defects due to faulty workmanship or materials. Zolo does not offer any implied warranty or warranty of fitness for particular purpose or merchantability. If you discover a defect and notify Zolo of the same during the warranty period, Zolo will, at its discretion, replace the product free of charge.
The warranty covers working parts that affect the function of the product. It does NOT cover cosmetic deterioration caused by wear and tear or damage caused by accident, misuse or neglect. Any attempt to open, take apart, or modify the product (or its accessories) will void the warranty.
Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. Original proof of purchase is required. We recommend you keep your original purchase receipt together with this warranty for the duration of the warranty period.
Items under warranty claim must be returned (with a returns authorization number (RA#)) to Zolo. Shipping costs at the expense of the war- ranty holder. Shipping costs are non-refundable.
This undertaking is in addition to a consumer’s statutory rights and does not affect those rights in any way. If you experience any problems with your product, have any questions regarding its operation, or believe you are eligible for a warranty claim, please contact: [email protected] or call 866-833-3339
All returns MUST be accompanied by your original sales receipt from either a retail store or our online store.
- Email us at [email protected] or call 866-833-3339 to report your claim. We will then issue you a Return Authorization Number (RA#) within 48 hours.
- Ship the defective Zolo, along with a copy of the original sales receipt and RA#, to Generation Products, ATTN: Returns, 201 Precision Rd Horsham, Pennsylvania 19044-1226 United States.
- We will send a replacement product to you within 14 business days.
*Items can be returned for replacement only.
**No refunds will be given.